Managing Conflict in the Workplace

How to deal with conflict between peers, staff and customers

This course assists ALL supervisors and managers to better understand how to take on a management approach in dealing with conflict, and to learn how to resolve and turn conflict into positive outcomes using accepted techniques.

Learn how to:

• Identify conflict situations and take swift and tactful actions to prevent any escalation;
• Find solutions to the conflict by considering, accepting and respecting all points of view;
• Manage the conflict through effective communication techniques; and
• Complete reporting documentation accurately and legibly.

Duration One Day

CMAA Members & CMDA Affiliates earn 12 points for successful course completion.