Frequently Asked Questions
General Information
- Why is Sticky Tickets on my credit card statement
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A number of our customers use our event registration software to sell tickets for their events. In doing so, some choose to use our merchant account rather than go to the expense of creating their own.
When you buy tickets for such an event, your credit card statement will show Sticky Tickets as the merchant rather than the name of the event.
If you would like to know which event this purchase was for please send through the following information using our contact us page
- First six and last three digits of your credit card number
- Date of transaction
- Transaction amount
Once we receive the above information you will be notified by email with in 48 hours.
- Is Sticky Tickets an Australian company?
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Yes. Sticky Tickets is a 100% Australian owned and operated company. Where possible Sticky Tickets sources locally based products and services to help support our economy.
- What can Sticky Tickets be used for?
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No event is too big or too small for us. From a tea party for 4 to a gala ball for 4000 we can do it all. The possibilities are only limited by your imagination......
Here's some ideas:
- Business breakfasts / lunches
- Seminars & training workshops
- Teenage parties
- Charity & fundraising events
- Holidays for friends
- Reunions
- School excursions
- Bands organising their own gigs
- Comedy nights
- Smaller licenced clubs
- Private Parties, Block Parties, Raves
- Sporting clubs presentation nights
- Interest group events
- Scouts / Guides
- Public speakers
- Pubs / Hotels
- Product launches
- Sporting events
- How much does it cost?
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The great thing about Sticky Tickets is you only pay for what you use. There is a small booking fee per ticket for tickets sold to paid events. That's it! - no joining fees, no quota's and no subscriptions. You choose whether you add this to the ticket price for the customer to pay or simply deduct it from your ticket sales. The booking fee is calculated on the price of your tickets. If you hold an event which is free to attend then no booking fees are incurred when people register. Refer to the Pricing Schedule for further details.
- What forms of payment are accepted on Sticky Tickets
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Your customers can choose to pay with Visa/Mastercard and American Express (Amex incurrs an additional 2.5% surcharge payable by the ticket purchaser). For cheque and cash payments please refer to offline sales
- What about free events?
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Free-to-attend events do not attract any fees. Your attendees simply register their names for free and you still get full use of the built in tools including automated eTickets and full event reporting.
- Is the site secure?
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All personal information is encrypted using SSL (certificate provided by Thawte). All credit card processing is carried out through a SecurePay gateway. No credit card details are stored by Sticky Tickets.
- How does Sticky Tickets handle GST?
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- If you have selected registered for GST then a receipt will be sent to the purchaser itemising the GST component of the ticket price. All funds are transferred to the organiser (less booking fee) any GST obligations must be handled by the event organiser.
- If you have not selected registered for GST then a receipt is sent to the purchaser stating that there is no GST in the ticket price.
Note: Sticky Tickets includes GST when charging a booking fee. At the successful completion of your event you will be sent a receipt for the total booking fees paid including GST - Sticky Tickets Charity Rebate
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Sticky Tickets Supports Your Cause...
If you are a registered charity Sticky Tickets will donate back 20% of the total charges for your event.
At Sticky Tickets we love to help out where we can, and what better way than to donate financially to your cause.
We only have 1 all inclusive fee for ticket sales (our donation is 20% of this all inclusive fee), so it includes all credit card charges (including AMEX cards).
Example:
If our fees are $1.5 we'll donate 30c to your cause
If your ticket is $30, purchase pays $32.5, we donate 50c to your cause
My First Event
- What benefits do I get as an organiser?
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As an organiser you have access to a suite of tools that will help you publish, promote, sell and monitor your events from start to finish:
- You design your very own web page to advertise and sell tickets to your event
- you can have your own organiser page, which will allow you to give an overview of your organization, committee or cause with a listing of all your current events live on Sticky Tickets
- customise the look and feel of your event/organiser pages to match your website.
- you will be able to list as many events as you like at any one time
- you will be able to create different ticket types and pricing such as early bird pricing, member/non member pricing, group packages, table bookings and much more.
- all credit card processing will be handled by Sticky Tickets automatically so you won't need to obtain your own merchant facilities and payment gateways.
- you can automate the eTicket and tax receipt delivery by assigning Sticky Tickets to do it for you via email at the time of your customers purchase
- you can log in to your private event account at any time to view how many tickets have been sold and export a list of attendees.
- you can add people manually to the attendance list if they pay you offline (via cash/cheque/direct deposit) or if you want to give away some discount or complimentary tickets.
- How do I create my first event on Sticky Tickets?
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Our step-by-step wizard makes event set up a breeze. View the starters guide
- How will I receive the revenue from my ticket sales?
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All revenue from your ticket sales is deposited directly into your nominated bank account, less booking fees at the conclusion of your event.
If you require funds to be transferred prior to the event you can apply for the "Payment Request" feature to be added to your account. If your application is accepted a portion of your ticket sales can be requested by you. For this option there is an application fee of $49.00 incl GST. This fee is payable per organiser and if approved, all of your events will have this feature. Please note you will be requested to sign a personal guarantee and also provide 100 points of identification.
- How many events can I run at the same time?
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You can run as many events as you like at any one time.
- What if my event will be selling more than one ticket type?
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Sticky Tickets allows you to have numerous ticket types with different pricing for each event (for example member and non-member, adult and child etc).
- How will my ticket buyers receive tickets and receipts?
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When a customer purchases online with Sticky Tickets, you can instruct Sticky Tickets to send a PDF eTicket and tax receipt automatically via email to the ticket buyer. The event organiser receives copies of all tickets and receipts to their nominated email address.
- What are the options for processing tickets upon arrival at my event?
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Sticky Tickets gives you a number of options for processing tickets at your event
- By name
- By ticket number
- By barcode
- How can my clients find my event on the Sticky Tickets site?
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There are a number of ways people can find your event page on the Sticky site:
- They may come across it on the Sticky Tickets home page. You must mark your event as ' searchable' to allow this
- They can use our search engine to find details on your event
- If you would like to guide people to buy tickets from a flyer or invitation its best to provide the unique URL for your Sticky Tickets event web page, which will take them directly to your ad and allow them to purchase
- Can I keep my event private so that only those who receive an invitation can view my event page and purchase/book tickets?
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It is possible to restrict access to your event web page to only those who have been invited. When you are setting up your event you will come across a check box asking whether you wish to make your event " searchable ". Simply leave this box unticked so that the event is not searchable on the Sticky Tickets home page.
- What if I have not received the deposit of my ticket revenue into my bank account?
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You are still able to sell tickets to your event prior to completing the verification process. We simply collect the funds on your behalf until you are ready to receive them.
There could be a number of reasons you have not received the money from your tickets sales:
- Have you correctly entered your bank account details?
- Have you received your 1c deposit from Sticky Tickets and entered the deposit reference number into your organiser admin area in order to verify your bank details?
- What are offline ticket sales and how do I process offline tickets?
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Offline sales are tickets sold through means other than using Sticky Tickets and may include phone or fax orders with credit card, cash or payment via cheque or direct deposit. You can also use offline sales to enter VIP/free/discounted ticket details. Sticky Tickets allows you to manually enter these purchases into your admin area so that your event records are easily compiled and kept up-to-date and your customer can receive an email receipt and eTicket.
- What do I need to do when my event has taken place?
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Once your event has been successfully completed you will need to log in to your user account and officially mark it as "complete". To do so, log in to your account, click on the particular event, this will open to the summary page for the event. In the top right hand corner you will find the 'complete' button - click this.
Given that your bank details have been verified you can expect all ticket revenue to be deposited into your nominated account within 2-3 working days.
- I want to be paid prior to my event
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To be paid prior to your event you will need to apply for our "Payment Request" feature. The "Payment Request" feature will allow you to withdraw funds as then become available.For more information on our "Payment Request" feature and to apply, please see our Payment Request information page