Managing Difficult Conversations Training

Delivered Australia Wide, including Sydney, Brisbane and Adelaide.

Conversations in the workplace are always seen to be opportunities for almost anything: getting business deals, connecting with people and, most importantly, succeeding at a sales pitch. There are many problems that can arise in a conversation. For example, customers may become too skeptical about the product and bombard professionals with questions. Or worse, they might become too angry for common persuasion techniques. This is the worst scenario in any workplace context. It can result in losing a colleague or demoralizing thousands of customers. This training course teaches professionals how to deal with the more challenging aspects of conversations. Participants will learn how to avoid such situations by learning how to assert control over difficult conversations. They will be taught techniques for managing stress, handling objections, customer service basics, and body language. These techniques are guaranteed to help professionals in difficult situations.

There will always be disagreement in every conversation. These disagreements can lead to a failure of sales pitches and loss of hundreds or even thousands of customers. This training course focuses on dealing with difficult conversations through discussions on body language and stress management techniques. We also offer the ability to create bespoke training sessions that address your specific needs. We are happy to assist you with any questions or provide more information about our services.