Civility and Respect in the Workplace -
Empowering Team Members to Cultivate a Culture of Mutual Respect

Did you know?
Gallup's latest research shows that respect at work has returned to a record low of 37%.
Only 4 in 10 people currently feel respected in the workplace!

Civility and respect are essential for collaboration.
In a respectful workplace culture, all team members connect openly and constructively by showing mutual respect and shared understanding.

By contrast, disrespect damages workplace relationships, eroding trust and reducing productivity.

So, what does it take for civility and respect to be present at work?

Knowing what to say and how to say it to build mutual respect is key!
Effective communication means having agreed social norms that contribute to a courteous and friendly atmosphere with coworkers and customers alike.

Civility and respect aren’t about being nice through forced politeness … it's about creating a workplace of meaningful engagement where everyone can thrive!

What You'll Learn:

• Define and differentiate respect, civility, courtesy and dignity in today's workplace context
• Explore the core components of civility and respect and how they integrate to build a culture of connection and belonging
• Identify specific examples of respectful/disrespectful and civil/uncivil language, behaviours and attitudes.
• Strategies to implement to ensure a workplace culture of mutual respect, trust and connection.

What You’ll Take Away:

• A practical toolkit of proven strategies to demonstrate civility and respect.
• Enhanced understanding of building civility and respect through knowing what to say and how to say it.
• A personal action plan with clear next steps to build mutual respect.

Program Topics:

• Understanding Respect, Civility, Courtesy, and Dignity - Explore the core components of each one and the impact and relationship they have on each other

• Recognising the Role of Trust in Building Civility and Respect - Proven frameworks that empower team members to take responsibility for their behaviour in interpersonal relationships
• Effective Workplace Courtesy and Etiquette - Words, phrases and behaviours to use in being respectful and politically correct in today’s workplace

• Practical Communication Strategies - Paraverbal and non-verbal communication, how to speak positively and proactively, listen empathically and appreciate diverse perspectives.

• Creating a Personal Action Plan - Transferring learning and skills into today’s workplace.

Join us to build your workplace culture of civility and respect!

Facilitator: Maree Wrack - Culture Conversation Expert & Facilitator

Maree brings over 30 years of experience in consulting, training, facilitation, coaching and mentoring, having worked with hundreds of private and public sector organisations at local, national and multinational levels. 

With a deep understanding of neuroscience-based solutions, Maree empowers leaders and teams to improve performance through respectful conversations and behaviours. 

Grounded in the Telstra Courtesy and Etiquette program Maree facilitated for many years, the Civility and Respect in the Workplace program has been revolutionised to fit the unique workplace environment we find ourselves in today.

Places are limited so book now!

FAQ

What is the price?
$375 + GST per person
Group booking (5 people or more) $235 + GST per person
(email maree@upshiftsolutions.com.au for more details)

What does the price include?
Tea and Coffee on arrival at 8.45am
A wholesome morning tea with healthy options
All program materials and resources (includes a comprehensive workbook)
A 1:1 support call after the program.

Are there invoicing options?
Certainly! Please email maree@upshiftsolutions.com.au and we can arrange that for you.

Can this program be made available in-house for our team?
Absolutely! Please email maree@upshiftsoutions.com.au or call 0418 941 847 so we can arrange that with you.

Is this program available in other locations?
Yes it is! This program is available in locations throughout Australia and New Zealand.
Please email maree@upshiftsolutions.com.au or call +61 418 941 847 for further details.

What previous participants are saying about Maree's programs:

“We were able to build transparency and trust through honest open and clear conversations. We built a really cohesive team.” - Team Manager -Not For Profit

"What’s come out of this is everyone is truly excited about the work they’ve done and to reflect on someone else’s work in a critical and constructive way- people have maintained a core excitement and we think this is critical to our work, and how we can support each other to have a happy, healthy culture – behaviours that might impact colleagues and how we all act and nurture each other as well." - Manager Business Unit - Government Agency

"We’re excited as a team that we get to work with each other and the final thing that came out is how we can maintain trust." - Leader Government Agency

"Creating a climate of psychological safety in which people are safe expressing ideas, concerns and mentioning mistakes without fear of embarrassment or retribution." - HR Manager - Technology Solutions