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Australia Wide: Sydney. Brisbane. Adelaide. Melbourne. Perth. Canberra. Parramatta. Geelong. Gold Coast.

Are you interested in becoming a sales professional? Do you want to be a sales professional? This course is for YOU! This training course is for you! We can tailor your training sessions to meet your specific needs if you want to add to this Sales Professional Course. Our team of experts has provided training for many major insurance companies, car dealerships, and retail outlets. For more information, please contact us!

A Sales Professional requires mastery in many areas, including speaking better, drawing customers in, and distinguishing yourself from other sales professionals. This course will help you become a top-notch sales professional and a force in your industry

Sales Professional Training Outline

Lesson 1

Advanced Communication Skills to Increase Sales

• How to Make and Excellent First Impression
• Overcoming Interpersonal Communication Barriers
• Active Listening and Questioning Skills Development
• Strategies to Improve Telephone Communication Effectiveness
• Silent Messages: Interpreting a Customer’s Body Language Gestures
• How to accurately determine a customer’s “buying style”?

Lesson 2

Delivering Dynamic Face-to-Face Sales Presentations

• Top 7 Reasons Why Customers Don't Buy
• Tips to Develop Trust and Rapport with any Customer
• Time-proven Principles of Persuasion
• How to Customize a Sales Presentation to Individuals and Groups
• PowerPoint Presentation Tips and Techniques
• Negotiation Strategies to Overcome a Customer’s Objections and Close the Sale

Lesson 3

Leveraging Social Media to Drive Sales

• Why use Social Media?
• Creating Content with the Customer in Mind
• Using Facebook, Twitter and LinkedIn to increase sales
• Boost Sales with Social Media Testimonials
• Social Media Monitoring Tools
• How to Monitor your Social Media Online Reputation

Lesson 4

Going the Extra Mile to Improve Customer Service

• Cornerstones of Superior Customer Service
• What do your customers expect?
• How to Use Customer Service to Increase Sales
• Creating Customer Service “touch points”
• The Importance of Measuring Customer Satisfaction
• Service Recovery Tips Tactics and Techniques

Lesson 5

New Business Development Planning, Preparation, and Execution

• Prospecting is a numbers game
• Best Practices for finding New Prospects
• Creating a prospecting Phone Script and Elevator Speech
• Tips for Managing your Appointment Schedule
• The Art of Qualifying Prospects
• Setting Business Development SMART objectives