Phone Etiquette Training

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Training available Australia Wide including Geelong, Parramatta, Brisbane, Melbourne, Adelaide, Sydney, Perth, Canberra, Gold Coast.

Business relations rely on the telephone. These tools are increasingly being used, whether through mobile or special social media which allow you to speak with your voice. Like all communication media, phones have rules and laws that dictate what behaviors, mannerisms, and habits are acceptable and unacceptable. The vast majority of these were designed to maintain Phone Etiquette and encourage certain positive behaviors.

These attitudes and behaviors are accepted by most people, but it can create a gap in which some individuals might not have the experience of using a phone in a professional way. These behaviors can cause disruption to their clients' phones, more discomfort, and even loss of brand recognition due to a lack of etiquette.

Paramount Training and Development recognizes that for some employees, using a phone or similar device can seem more complicated than it is. It is our job as trainers to help employees overcome their shortcomings and be more reliable in their phone duties. Phone Etiquette Training is offered to assist individuals and groups in becoming more efficient with the phone.

Phone Etiquette can be a confusing and difficult task because it is dictated by many unwritten rules and regulations that are sometimes contradictory and often contradictory. Some find it difficult and complicated, while others are able to make it work. This is not impossible, despite the challenges. Paramount Training and Development is aware of the diversity of employees and how they can be better at different things. For example, a person may be professionally qualified but have limited experience dealing with people. This Phone Etiquette Training Course may be for you if you have employees or others who are important to your organization and want to improve their skills and help them advance in their job.

For more information on customizing this session for your employees, please contact us.

Phone Etiquette Training Outline

Reexamine the fundamentals of communication

What is communication? Why is it frequently used? What needs to be present within a sentence to make it a form of communication? Why is context important? Along with these questions comes the demand for a short review of linguistics; the hows and whys of the language and all the other smaller details that most people utilise every day but rarely stop to think about. In Phone Etiquette Training we feel that it is vital that our learners rediscover their roots by reexamining the fundamentals of language and communication as this will serve as their backbone and framework for all their future endeavors in this course going forward.

Become more persuasive speakers

Conducting business using anything that involves a limiting medium like phones or similar tools is a difficult task. It requires a fair blend of charisma, self-confidence, and mastery of language used to be really effective. Phone Etiquette offers skills to build up learner’s confidence, study charismatic personalities and from them derive which traits these individuals possess make them successful at persuading others. As an extra edge, we offer basic lectures and tools in other relevant fields so our learners can gain further strategies from these relevant fields and apply them to their roles.

Identify and differentiate phone behaviors

The first step in Phone Etiquette training is a deceptively simple one; to identify acceptable and unacceptable behaviors within the social context of the workplace. We call them deceptive, as some learners will be unaware that one or the other is good or bad while using a phone or similar devices until it is handily pointed out by our highly professional trainers. Once this is done, learners will be taught to learn the hows and whys of these behaviors using a mix of simple lectures to demonstrations to help illustrate the benefits or potential for the disruption these behaviors present.

Demonstrate proficiency in using devices for social interaction

Thanks to technology, the world has gotten smaller, thankfully while telephone lines may be dwindling there are still many platforms that use verbal communication as part of their software. Those undertaking Phone Etiquette Trainings are taught to see these new technologies as just another instance of social interaction with certain limitations imposed on them such as lack of visual feedback when using traditional telephones, or slow responses from correspondence online. Learners will be taught to use certain strategies and tactics to improve their ability and capacity to conduct social interactions through these devices, with the intended goal of creating a system for them that allows them to regularly conduct these interactions to an acceptable degree.

Learn how to work with difficult people

Working with uncooperative individuals, either as customers or clients, is a detrimental but common aspect of everyday life in the workplace. While employees undertaking Phone Etiquette training may be aware of this fact, it will be up to them, with help from our teachers and experts in relevant fields to construct a system that will allow our learners to work with uncooperative people and give them further tactics to cooperatively work in spite of, or in sync with their difficult peers in any context while remaining as courteous as possible.