Communication Training

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Communication Strategy That Works
Proper communication skills in life are essential to communicate ideas and thoughts to others and avoid miscommunications. This is also true in the workplace, where communication skills can be vital for organisations to function effectively and efficiently. Proper Communication Skills will be beneficial to any role within an organisation, as communication is key for most workplace issues. This communication strategy training session will increase the speed at which your organization sends, receives and processes information in the workplace. It will allow you to work at maximum efficiency.

Communication Training Outline

Lesson One

Course Overview

We devote the first part of the day getting to know participants and discussing what’s going to occur during the workshop. Students will also have an opportunity to identify their personal learning goals.

Lesson Two

Creating Positive Relationships

During this session, participants will explore ten ways to develop positive relationships, including using uplifting messages.

Lesson Three

Growing Self-Awareness

Our Confidence in our ability to express ourselves well and to keep our composure in difficult situations can be an essential asset in the workplace. In this session, participants will complete a self-confidence assessment. Afterward, the group will discuss ways to improve their self-confidence.

Lesson Four

Communication Basics

During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.

Lesson Five

Communication Barriers

After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a brief exercise to help them develop a habit of mindfulness.

Lesson Six

Asking Questions

This Session will examine questioning skills (including open questions, closed questions, and probing) via a lecture and a pairs exercise.

Lesson Seven

Listening Skills

Participants will work on their listening skills by engaging in two quizzes and several group exercises. We have also provided two assignments for the coach.

Lesson Eight

Body Language

To start the second day, the trainer will discuss the thought of body language in a lecture. Afterward, participants will complete a small group exercise and a large group exercise to explore the concept further.

Lesson Nine

Communication Styles

This activity enables participants to take a more objective look at the pros and cons of both sides of different dichotomies related to communication styles.

Lesson Ten

Creating a Favorable Self-Image

During this session, we will examine the things people determine from your appearance. Participants will explore this notion further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.

Lesson Eleven

Frame of Reference

This Session will explore our frame of reference and the assumptions that we make. Participants will also take place in an activity that will strengthen their ability to speak about communication concepts more easily.

Lesson Twelve

Techniques for the Workplace

In this session, participants will learn about two important elements of an effective message: delivery and preparation.

Lesson Thirteen

Assertiveness

How we see ourselves influences the way we interact with others. Through lecture, case studies, and discussion, this session will explore ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.

Lesson Fourteen

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.