Coaching Training Outline

Module 1: Coaching Fundamentals

Understanding What Coaching Really Is

• Coaching vs. managing, mentoring, and consulting
• When to coach and when to use other approaches
• The coach's role in helping people find their own solutions
• Building coaching relationships based on trust and growth

Core Coaching Principles

• Believing in people's potential and capability
• Asking questions instead of giving answers
• Focusing on forward movement rather than past problems
• Creating accountability without micromanaging

Module 2: Essential Coaching Skills

Powerful Questioning Techniques

• Open-ended questions that spark insight
• Moving from surface issues to deeper understanding
• Questions that create awareness and responsibility
• Avoiding leading questions and staying curious

Active Listening and Presence

• Listening for what's not being said
• Staying present instead of planning your next response
• Reflecting back what you hear to confirm understanding
• Creating safe space for honest conversation

Giving Feedback That Motivates

• Specific, actionable feedback that helps people improve
• Balancing encouragement with honest assessment
• Timing feedback for maximum impact
• Helping people learn from mistakes without shame

Module 3: The Coaching Process

Setting Up Successful Coaching Relationships

• Establishing clear expectations and boundaries
• Goal setting that motivates action
• Creating agreements about frequency and format
• Building rapport and psychological safety

Structuring Effective Coaching Conversations

• Opening conversations that get to real issues quickly
• Exploring situations without getting stuck in problems
• Action planning that people actually follow through on
• Closing with clear next steps and accountability

Handling Resistance and Difficult Situations

• Working with people who don't want to be coached
• Dealing with defensiveness and blame
• Coaching through emotional situations
• When coaching isn't working and what to do instead

Module 4: Advanced Coaching Applications

Performance Coaching

• Helping people improve specific skills and capabilities
• Coaching through performance challenges
• Setting and tracking performance goals
• Building competence and confidence simultaneously

Career and Development Coaching

• Helping people identify strengths and growth areas
• Career planning and goal setting
• Building leadership capabilities
• Coaching for promotions and new responsibilities

Team Coaching and Group Dynamics

• Coaching teams to work together more effectively
• Facilitating team problem-solving sessions
• Building team accountability and mutual support
• Addressing team conflicts and communication issues

Module 5: Coaching for Results

Creating Accountability That Works

• Follow-up strategies that don't feel like policing
• Helping people track their own progress
• Addressing missed commitments constructively
• Celebrating wins and learning from setbacks

Measuring Coaching Effectiveness

• Tracking progress on goals and development areas
• Getting feedback on your coaching approach
• Recognizing when coaching relationships should evolve
• Continuous improvement in your coaching skills

Hands-On Components:

• Practice coaching conversations with feedback
• Role-playing difficult coaching scenarios
• Peer coaching partnerships
• Real coaching relationship development

Assessment & Progress:

• Coaching conversation skill assessments
• Feedback from coaching recipients
• Goal achievement tracking for people you coach
• Self-reflection and coaching philosophy development

What You'll Walk Away With:

• Confidence to coach in any situation
• Questioning and listening skills that create insight
• Structured approach to coaching conversations
• Ability to create accountability without micromanaging
• Tools for measuring and improving coaching effectiveness

Specialized Coaching Applications:

• Executive and leadership coaching
• Sales performance coaching
• New employee onboarding and development
• Change management and transition coaching

Common Coaching Challenges:

• Moving from telling to asking
• Staying patient when people don't change quickly
• Coaching people who are more experienced than you
• Balancing support with accountability
• Managing your own emotions during difficult conversations

Note: Designed for managers, team leaders, and anyone who develops others. Emphasis on practical skills that can be immediately applied. Includes both formal and informal coaching approaches.