AussieHost - Customer Service

Presenter Kay Geldard
With over 30 years experience in retail, education, marketing and management, Kay aims to help people remain passionate about providing excellent customer service. Kay’s workshops provide practical and profitable outcomes in a professional and fun environment.

What is AussieHost?

•  AussieHost originated in Canada and has been modeled in 15 countries including Australia.
•  AussieHost focuses on attitudes and skills towards service, customers and others, both externally and within a business.
•  AussieHost is practical with ideas to implement immediately and at little cost.

Who is AussieHost for?
It is for EVERYONE and anyone who comes into contact with customers— full-time, part-time, front desk, cleaner, salesperson i.e. Anyone who deals with customers. Aussie Host is not limited to those in the visitor industry.
As a national program it is a great way of recognising those who already provide good customer service.

• What does the workshop include?
•  What is quality customer service?
•  Who are your customers and what do they want?
•  Workplace and professional presentation.
•  Excelling in communication skills.
•  Effective telephone communication.
•  Handling customer complaints and customer dissatisfaction.
•  Action Planning.

With individual participant manuals

Why Choose AussieHost?

•  Customer demands for service are increasing. AussieHost delivers consistent, up to date and practical training locally.
•  AussieHost is tried and tested with over 1680 participants to date attending our workshops in this region alone. Be confident of your investment by using this award winning, internationally recognised program based on competency training.
•  Many businesses use AussieHost as part of their induction program for new staff.
•  AussieHost provides marketing tools to show your customers and staff you care and are proud of providing quality customer service.

What can you gain?
For Participants:

•  Updated customer service skills
•  Improved communication skills
•  A nationally recognised certificate
•  Greater pride and job satisfaction

For Your Business:

•  Skilled and motivated staff
•  Greater awareness of customer needs and expectations
•  Low cost, practical tips

This local program saves you time and money…
The program uses trained, local professional leaders familiar with local issues. AussieHost is appropriate for all types of business.

Registered but can’t make it?
Please let us know as soon as possible. A 50% cancellation fee may apply for cancellations within 2 days of the workshop. Another participant may attend in your place at no additional charge.
Workshop Fee includes: 1 day workshop; individual participant manual; morning and afternoon refreshment and light lunch.
Participants successfully completing the program receive a certificate from Aussiehost