Customer Contact Training

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Paramount Training and Development has teamed up with many experts in customer service to reinvent traditional solution selling. Instead of promoting your products, the Customer Contact Training will allow your employers to focus on solving customers' problems. This will enable your employer to equip your employees with the right tools for presenting your company's products or services. This training is for call center workers and teaches them how to build trust with customers and make credible impressions by using the telephone.

Find out more about the psychology and sales, and why it is important to have reciprocity between agencies and clients before closing a deal.

The training can be done in Sydney, Brisbane and Melbourne as well as Perth, Parramatta, Canberra and Adelaide.

Understanding the norms of dealing with diversity and the benefits of solution selling will give you an edge in the competitive markets. Learn the simple tricks to improve customer service and communication. Amazing customer services are not an accident. It takes knowledge and innovation.

Delivering the right products to your business

Paramount Training and Development's Customer contact training can help you examine your business' strengths and weaknesses from the perspective of the client if requested. Our team can help you uncover, recreate and identify areas that could be improved.

There are many communication and customer service training sessions that we offer. You can also request a customized training session to address specific issues. For more information about our services or to book a training session, call 1300 810 725.

Customer Contact Training Outline

Identify Customer Expectations

Are you guilty of treating your clients merely as a solution to your sales targets? Debunk this mind-set. Let the hired experts on customer service share their insights on how agencies should deal with their clients –whether if it’s providing assistance over the phone or having a meeting. Agencies should not just sell; they should look at their clients as partners.

Build rapport and relationships easier

Have you ever heard of the law of reciprocity? Learning more about it would definitely make you and your company appreciate and understand more the realm of sales. Building rapport is the first key. Talk to your clients and be able to effectively provide them the right services that they need.

Communicating your message via the phone effectively

Maximize the available resources that you have. A telephone could not just be an ordinary phone if used with creativity. The duration and frequency on using these resources could be an advantage. With the Customer Contact Training, get tips from the experts to understand more of these!

Dealing with Complaints

How often do you deal with complaints? Do you think that the blame is always on you? Dissatisfaction is an inevitable part of a business. Strive for perfection AND for progress. Handling complaints in the best manner will can not only keep the customer happy but still viewing the company positively.

Body Language

Do you know that knowing the reason behind body languages could let you identify what your client thinks about during your meetings? Understand the essence of body language in communicating through the Customer Contact Training.

Questioning techniques

Knowing the right questions to ask is not transparent as it may seem; it involves the right skills and strategies. Be better at negotiating and closing deals with your clients with a clearer understanding on this area.

Creating the impression for your company

Spot the points wherein you can create an impact and impression to your clients. The Customer Contact Training can be customized to your company needs.