at Zoom Online
Tuesday, 7 February 2023 from 7:00 AM to 10:00 AM (AUS Eastern Daylight Time) + Add to calendar07/02/2023 07:0007/02/2023 10:00Australia/SydneyContact Centre TrainingContact Centre Training
Tuesday, 7 February 2023 from 7:00 AM to 10:00 AM (AUS Eastern Daylight Time)
Organiser
David Smith
0499282203
sydney@paramounttraining.com.au
Address
Zoom Online
Event web page: https://www.stickytickets.com.au/6wq21Zoom Online
David SmithfalseDD/MM/YYYY2880
Tickets for this event are currently unavailable
Go here to see the main website.
Many call centres offer the most challenging and dynamic work. This is particularly true for the customer service agent. He is often considered to be the link between customer and company and therefore is the most important factor in customer experience. This dynamic agent can have new experiences and challenges, but it also opens up the door to new opportunities. Competency is therefore both an ideal and a necessity. This training course is intended to assist call centre agents and customer service representatives in achieving high competence. It teaches them critical thinking skills and self-motivation techniques that will help them in their daily tasks.
Customer service is essential and sometimes difficult to provide. They often determine the fate of customer loyalty, profit margins, and profits. Employees must show a level of professionalism and attention to detail that rivals that of soldiers fighting in battle. This course will help employees understand this universal need. It will teach them how to be more resilient through self-help. How to ask the right questions in a customer-oriented way. How to think quickly and logically in an environment that demands efficiency and speed. And how to address angry customers. This training course can also be incorporated into a customized training session to address the needs of your team.
Getting Started
It Starts at the Top
Peer Training
How to Build Rapport
Learn to Listen
Manners Matter – Etiquette & Customer Service (I)
Manners Matter – Etiquette & Client Service (II)
Handling Difficult Clients
Getting the Necessary Information
Performance Evaluations
Coaching Doesn’t Stop
Wrapping Up
No refund
David Smith
Paramount Training & Development
0499282203