Critical Elements of Customer Service

Go here to see the main website.

What are the Critical Elements of Customer Services? Ever wonder why so many companies fail to provide the basic customer services that they should? This session is ideal for teams who require a standard in Customer Service. This session not only provides techniques and skills, but also offers additional information about the standards you need for your team. This Customer Service Session titled "Critical Elements" provides a great opportunity to learn about the essential requirements for providing customer service and setting a standard.

Have you ever had to deal with an unhappy customer? Are you worried that you aren't assertive enough when dealing with demanding customers? Are you unable to solve problems? Are you familiar with your customers? Are you setting goals for your organisation and yourself? This training session is for you if you answered yes to any of these questions. We will provide assistance throughout the session on your industry and business needs as we create the material.

You can customize this session to your liking. You can also add modules to any of our training sessions. This will help you create a customized training session. You can learn more about Paramount Training & Development’s Guarantee. The IMPACT system allows you to determine the type of training that you should expect.

For any questions or training needs, contact us today. We are happy to provide samples of material and assistance. You can also view the entire workbook before you start the training. We will let you know what you can expect and ensure that you are completely satisfied. Training for businesses and workshops on the Gold Coast, Sydney and Brisbane, Melbourne, Darwin and Perth. Australia Wide

Critical Elements of Customer Service Outline

Recognize that service delivery is an individual response value

In this section we provide real examples to participants about individuals responses within customer service. We bring out the points of individual responsibility within their team or organisation. Our trainers will assist with helping participants understand their importance and role.

Understand how an individual’s behaviour impacts the behaviour of others

We develop the above point more by discussing how behaviour can impact reactions and also become contagious within the workplace. Learning how to improve behaviour will assist the team to be more positive and engaging in customer service.

Develop more confidence and skill as a problem-solver

We provide some personal skills to the participant to help them actively solve issues when they are presented. Becoming adaptable is important in a customer service role. We demonstrate how to become resourceful also.

Communicate more assertively and effectively

Assertive communication is key to an effective message. Our trainer will provide insight into increasing assertiveness and becoming super communicators.

Make customer service a team approach

This session we discuss the overall customer service that is provided by a team environment. By bringing this objective at the end will assist with an action plan and motivation to work together.