Telemarketing Training

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Telemarketing can be both rewarding and fun. Telemarketers will get better results if they have more skills. Telemarketing training can be beneficial for those who use the phone as a primary component of their job. You will learn how to build rapport in seconds, how to end conversations effectively and how to make a YES client. This Telemarketing Training session is for you and your team.

Telephone is an effective communication medium which, if used well, can lead to a lot of leads. Telemarketing can be done using the telephone. It is both personal and direct marketing. This training session will help employees to approach a marketing phone call and build trust and loyalty from customers.

The motivation and productivity of your employees are key factors in business growth. Managers and business owners are well aware of the importance to improve sales and train staff to use the phone more effectively to generate leads. You use the telephone to sell or provide customer service. Sometimes, even dealing with difficult customers can prove to be difficult.

Telemarketing courses tailored to your needs

Selling over the phone is different than selling face to face. To be more successful, your team will need a specific skill set. We can tailor the content to meet your telemarketing requirements, as you might have specific challenges. Australia-wide training options are available in Perth, Brisbane and Melbourne as well as Adelaide, Darwin, Adelaide and Sydney.

Telemarketing Training Outline

• Specific Learning goals include developing the ability to:
• Build trust and respect with clients and colleagues.
• Warm up your sales strategy to improve success with cold calling.
• Identify ways to produce a positive impression.
• Identify negotiation approaches that will make you a more powerful seller.
• Produce a script to make the most of your Efficiency on the telephone.
• Learn what to say and what to ask to create curiosity, handle objections, and close the sale.

Course Overview

We start by a quick discussion in regards to what’s going to occur during the course. Students will also have a chance to identify their personal learning goals.

Verbal Communication

This session will explore the elements of a great sales voice and the way that participants may sound their best on the phone. Participants will also think of what customers hear when they put a telephone call to their company, and how they could create a service picture.

To Serve and Delight

In this session, participants will look at other aspects of language and how we could be better salespeople by selecting positive language.

Exceptional ideas for Selling by Telephone

This session will help participants put a different spin on selling by telephone. Topics will include keeping a positive outlook, building rapport, and remembering names.

Building Trust

Next, participants will discuss strategies to build trust and respect.

It’s More than Simply a Phase

A fantastic comprehension of the stages of negotiation is a real advantage to a sales professional. This session will explore the stages of discussion and introduce participants to a number of the most frequent kinds of negotiation.

Communication Essentials

During this session, participants will focus on their listening and questioning skills.

Developing Your Script

Now that participants have some basic tools, they will develop a script which may be used for any sales call.

Pre-Call Planning

We don’t think in a canned telephone, but we do believe in a planned call. This session will highlight the essential steps in call preparation.

Phone Tag and Call Backs

Next, participants will talk about some ways to get the most out of voice mail.

Following Up

During this session, participants will identify strategies to prevent missed opportunities by monitoring their calls and following up.

Closing the Sale

This last session will give participants some ways to request and close the sale.

Course Wrap-Up

At the end of the day, students will have a chance to ask questions and fill out an action plan.