Administrative Support Training

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The admin team is responsible for handling larger business decisions such as dealing with suppliers, staff development , conflict mediation, and human resource management. This responsibility can make a company more efficient and better at teamwork. Unfortunately, sometimes a lack of it can lead to staff disengagement and low morale. Administrative support skills are essential skills that help an administrator support his/her staff. This training session will help you and your team achieve the goals that you have set for your team.

Employees must be able work independently and flexiblely in offices that aren't well-organized. This allows them to quickly adapt to various work environments and office settings. They will need to be able to manage appointments and create and manage appointments.

There are two types of administrative support professionals. The managers have the direct support while the others provide assistance to the employees at the front lines. You can choose the program that you want. This course is crucial in developing leaders in any business and for any position within a company. This course is a good complement to sessions on leadership and effective strategy. Contact us to learn more about our training courses and other services.

Administrative Support Training Outline

Lesson 1

Course Overview

• Getting Started
• Workshop Objectives
• Pre-Assignment Review

Lesson 2

Getting Organised (I)

• Dealing with Email
• Managing Electronic Documents
• Keeping Tabs on this Paper Trail
• Taking Advantage of Voice Mail
• Case Study
• Review Issue

Lesson 3

Getting Organised (II)

• Keeping Your Workspace Organised
• Using a To-Do List
• The Extra Mile: Adding Project Management Techniques to Your Toolbox
• Case Study
• Review Issue

Lesson 4

Managing Time

• Managing Your Time
• Keeping Others On Track
• Maintaining Schedules
• Case Study
• Review Questions

Lesson 5

Getting It Done On Time

• Prioritising
• The Key to Staying on Track
• Goal Setting
• Case Study
• Review Questions

Lesson 6

Particular Tasks

• Planning Small Meetings
• Planning Large Meetings
• Organising Travel
• Case Study
• Review Questions

Lesson 7

Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same
• Asking Questions
• Communication with Power
• Case Study
• Review Questions

Lesson 8

Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Case Study
• Review Questions

Lesson 9

Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Rapport
• Making Decisions
• Case Study
• Review Questions

Lesson 10

The Group of Two

• Working with Your Supervisor
• Influencing Skills
• What to Do Sticky Situations
• Case Study
• Review Questions

Lesson 11

Taking Care of Yourself

• Ergonomics
• Stress Control
• Addressing a Heavy Workload
• Case Study
• Review Questions

Lesson 12

Wrapping Up

• Words From the Wise