Managing Customer Service Training

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This training session is suitable for all levels of staff. The material can also be modified to cover any content or areas. This training is available in all States and Territories: Melbourne, Parramatta Gold Coast, Gold Coast. Sydney, Adelaide. Canberra. Perth. Darwin.

Customer service is not always easy. This session on Managing Customer Service is intended to give high-level training to managerial staff in order to implement and provide excellent customer service. This session is for you if your team has a basic understanding of Customer Service but you need a more detailed training session.

Every organisation must have leaders, promote and enhance a customer-focused environment. This session will allow you to examine your responsibilities as a customer support agent. You will share your personal experiences and knowledge to help you learn and improve the skills and techniques. This session can be viewed as an regenerating time to grow and expand on what you already know.

Tailor Made Training

This session is great for advanced skills. This session is ideal for leaders and managers who are responsible for customer service teams and want to learn advanced techniques to help them grow and be the best in Customer Service.

Contact our team if this session doesn't cover your needs or you need something more specific. Our editing team can help you with more information and sample workbooks so that you can create your Customer Service Training session.

Managing Customer Service Training Outline

Lesson One

Course Overview

We Spend the first part of the day getting to know participants and discussing what’s going to take place during the workshop. Participants will also have an opportunity to identify their personal learning goals.

Lesson Two

The Six Critical Elements of Customer Service

The Morning of the class will be spent exploring the six critical elements of customer support: A customer service focus, Defined on your organization, Given life by the employees, Problem solving, Measure it, Reinforce it.

Lesson Three

Understanding Leadership

Next, participants will explore what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed, in addition to Robert Greenleaf’s concept of servant leadership. Techniques for handling performance and conducting onboarding and orientation will also be discussed.

Lesson Four

Five Practices of Leadership

This Session explores the five leadership practices developed by James Kouzes and Barry Posner at The Leadership Challenge.

Lesson Five

Workshop Wrap-Up

At The end of the program, students will have a chance to ask questions and Fill out an action plan.