Managing Challenging Members and Volunteer-related situations

Please note that this training workshop is for Knox-based groups/clubs, non-profit organisations and individuals who live or work in Knox.

Facilitator: Non-Profit Training

Details: 

In your community group/club or organsation, it may be possible that volunteers have to assist or control escalating situations. It is important to understand the best way to handle a member or volunteer whose behaviour becomes challenging. These interactions can cause undue stress on volunteers and can drive members and volunteers away from your group if adequate training and/or support is not provided.

We will explore ways in which committees and volunteers can learn to navigate a successful pathway through challenging situations. Come along and find out what tactics, tools and processes can be used to help diffuse a tense situation.

Topics include:

• Why challenging behaviours might occur
• Indicators that a situation is becoming challenging
• De-escalating tense and challenging situations
• Debriefing and selfcare