Active Listening Training

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Soft skills are the ones that enable you to be more compassionate, polite, and thoughtful. These skills are essential for listening skills, and are often forgotten when people learn how to communicate. This skill does not just require listening with your ears. That is a common misconception. Active listening is more about general perception. A professional uses this skill to take down as much information as possible from the various ways that their conversation partners express their thoughts, such as body language, and potential implications by being critical. It's about being active and taking initiative in conversations. This skill can be used by sales professionals to convince customers to buy their products, and possibly even convert them into permanent buyers. This training course is designed to teach participants body language, constructive criticism and questioning techniques. It also teaches them how to think critically and other topics that will help them be active listeners, and thus secure their customers' trust.

It will take practice and time to become an active listener, but it will pay dividends in your professional life. This training course can be complemented with additional training courses that are tailored to your team's needs.

Australia has many options for Active Listening Training, including Canberra and Brisbane.

Active Listening Outline

Lesson 1

• Course Overview
• Learning Objectives
• Personal Objectives

Lesson 2

Defining Active Listening

• What is Active Listening?
• Listening Techniques
• Identifying Good Listener
• Tips for Becoming a Better Listener

Lesson 3

Attitude is Everything!

• Body Language
• Understanding Sympathy and Empathy
• Creating the Right Mindset
• Being Genuine
• Making Connections

Lesson 4

Encouraging Conversation

• Communication Process
• Asking Questions
• Probing Techniques
• Paraphrasing Techniques

Lesson 5

Building Relationships

• Building Rapport
• NLP Tips and Tricks
• Match/Mismatch

Lesson 6

Getting Over Listening Roadblocks

• Common Listening Problems
• Solving Problems
• Making Connections

Lesson 7

Workshop Wrap-Up

• Action Plan
• Recommended Reading List
• Course Evaluation
• General Evaluation