Receptionist Skills Training

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As a webinar workshop, available in Sydney, Brisbane and Adelaide. All over Australia.

The receptionist handles all calls and business inquiries for the company. They should have the tools and solutions that they need to improve their performance and skills in dealing with customers over the phone or personal. The training includes mastering body language, emotions, perception, and even names, as well managing stress.

These skills are highly sought-after in today's modern Office. This course will help you become a professional receptionist and teach you basic office management. As you complete each lesson, you will be able to become a competent receptionist for today's tech-driven workplaces. You can also learn the skills needed to navigate the fast-growing world modern office technology.

Who should attend a Receptionist Skills Training Course

Receptionist Skills Training Course was created to help those who work in reception learn the skills and conduct to provide exceptional customer service. This course will make a great first impression. The course will provide students with the basics of staff management and support as well as soft skills to be receptionists.

Receptionist Learning Outcomes:

• Greeting/building rapport within seconds
• How to screen calls correctly
• Answering machines methods
• Receiving and making calls
• Professional telephone skills
• Complaint handling/ disarming clients
• Collecting messages correctly
• Communicating in the workplace
• Vocal use/word importance
• Responsibilities and duties
• Participate in workplace safety procedures
• Process and maintain workplace information
• Questioning techniques
• Deliver a WOW service to customers
• Telephone essentials- Tips to increase performance
• Essential reception skills
• Body language signals

Tailored Solutions

The Receptionist can be an important position in a company, but it can also cause stress. We will teach you how to manage angry and complaining customers and control your emotions. The training will include how to deal with difficult people and multitasking, as well as other essential aspects of a receptionist. This workshop or training is perfect for companies looking to hire a top-notch receptionist.

Each business is unique and every company has its own processes. We can tailor the content, delivery and modules of this session to fit your receptionist. To view samples and learn more about our training services, call us today.

Receptionist Skills Training Outline

Greeting/building rapport within seconds

You will learn how to use mirroring techniques in order to build rapport with customers within seconds with lessons on how to tweak your approach with your first impression statements.

How to screen calls correctly

This training will teach you how to screen calls effectively in order to save time and wages due to time lost.

Answering machines methods

Part of the training is to learn how to deliver an effective message that has a strong statement that can aid in improving the company’s image.

Receiving and making calls

Our trainers will review the current script of the company and tailor fit the wordings and flow of the message for the receptionist to be more efficient in receiving and making calls.

Professional telephone skills

This training is designed to teach receptionists on how to stand out professionally with regards to their telephone skills

Complaint handling/ disarming clients

It is important for a receptionist to be able to disarm or handle irate customers. Learn how five easy statements can diffuse a tense situation.

Collecting messages correctly

In this session, you will be trained on how to effectively collect messages through retention and note taking.

Communicating in the workplace

This training will provide you with the tools and tips you will need to become an expert communicator to reduce any issues because of miscommunication.

Vocal use/word importance

How you deliver a message through the use of words and tone is vital. This training will teach you how.

Responsibilities and duties

The Receptionist plays a vital role in a company which this training will provide you with information on the duties and responsibilities covered by the job.

Participate in workplace safety procedures

In case of emergencies, the reception area will always be the first place that will be contacted. Learn the skills to needed for this kind of situation.

Process and maintain workplace information

In this discussion, you will receive additional tools that will aid you in improving your personal skills with regards to organizing and delegation in the workplace.

Deliver a WOW service to customers

You will learn how to meet and exceed your customer’s expectations by providing them with an excellent service.

Questioning techniques

Questions need to be asked to gain information. This training will teach you how to use proper line of questioning to direct conversations.

Telephone essentials- Tips to increase performance

The telephone is a useful tool in a receptionist’s arsenal. This training will teach you how to use it an efficient manner.

Essential reception skills

This training will still cover the basics of what the Receptionist is all about.

Body language signals

In this training, you will be taught how to read body signals which can help you respond better when dealing with customers face to face.