Lantern Alliance Quality Standards Symposium - QS 3: Care and Services

Access to the meeting is online via Zoom.

Quality Standard 3: Care and Services

In 2025, Lantern Alliance will be running a series of comprehensive, online, symposiums designed to engage key stakeholders, industry professionals, and thought leaders in meaningful conversations about the challenges, opportunities, and best practices for implementing and complying with the strengthened Quality Standards.

Each monthly symposium will focus on one of the Quality Standards and its connection to the food, nutrition, and dining experience. As a part of each session, we will be hosting a panel session which will bring together leading experts, professionals, and residents to discuss the implications of the strengthened standards for aged care providers, carers, catering staff and of course residents. 

Quality Standard 6 – Food and Nutrition – 13 February 2025

Quality Standard 1 – The Person – 13 March 2025

Quality Standard 2 – The Organisation – 10 April 2025

Quality Standard 3 – Care and Services – 8 May 2025

Quality Standard 4 – The Environment – 12 June 2025

Quality Standard 5 – Clinical Care – 10 July 2025

Quality Standard 7 – The Residential Community – 14 August 2025

This Symposium will focus on Quality Standard 3: Care and Services -  through the lens of food, nutrition and dining experience.

QS 3 - INTENT

Standard 3 describes the way providers must deliver care and services for all types of services being delivered (noting that other standards describe requirements relevant to specific service types). Effective assessment and planning, communication and coordination relies on a strong and supported workforce as described in Standard 2 and is critical to the delivery of quality care and services that meet the older person’s needs, are tailored to their preferences and support them to live their best lives.

In delivering care and services, providers and workers must draw on all relevant standards, with particular reference to Standard 1, including to ensure care is tailored to the individual and what’s important to them. Family and carers are recognised as having an important role in assisting or providing care and services.