Knowledge Management Training

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Australia Wide: Includes Sydney, Brisbane and Adelaide.

It is the lifeblood of a company. The information that flows between companies must be managed in a similar way to a circulation system. information must be managed and controlled before it reaches other employees. To achieve company goals, all knowledge and information must be controlled. This course is designed to teach members of the team how to best manage company knowledge.

This course is crucial to creating a fluid, complete communication system at work, and a structured information flow to provide the team with the necessary knowledge . This course is a good complement to sessions on communication, company information and archiving. Contact us to learn more about our training courses and other services. We are helping companies and teams become their best selves. Your team might be next. Register now!

Knowledge Management Training Outline

Lesson 1

Course Overview

• Getting To Know
• About the Workshop
• Learning Objectives
• Personal Objectives

Lesson 2

Definitions

• Definition of Knowledge
• Difference Between Tacit Explicit Knowledge
• Meaning and History of Knowledge Management

Lesson 3

The Business Case for Knowledge Management

• Reducing Costs
• Growing Sales
• Business Case

Lesson 4

The Knowledge Management Mix

• Three Vital Components

Lesson 5

The Knowledge Management Framework

• Needs Analysis
• Resource Identification
• Process Analysis , Identification, and Construction
• Accumulating, Sharing, and Storing Knowledge

Lesson 6

ITandD’s Conundrum

• Pre-Assignment

Lesson 7

Knowledge Management Models

• Four Popular Knowledge Management

Lesson 8

The Knowledge Management Toolkit

• Cross-Functional
• Mentoring
• Organizational Culture
• IT Solutions

Lesson 9

Implementing Knowledge Management Initiatives

• Building Knowledge Networks
• Creating Knowledge Management Body of Knowledge (KMBOK)
• Creating a Chief Knowledge Officer (CKO) Position
• Change Management Strategies

Lesson 10

Workshop Wrap-Up

• Personal Action Plan
• Recommended Reading List
• Course Evaluation
• General Evaluation
• Final Thoughts