Excellence In Customer Service Training

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Who should this customer service training be for? This Excellence in Customer Service Training aims to teach participants how to provide top-quality customer service to customers/clients. This training can be customized to fit any environment or team. We will discuss your business needs and offer advice and solutions to help you create a WOW effect for your customers. The skills learned will result in a better customer service experience for your team.

This session will provide top-level service and tips to help you build strong relationships with your customers and teams. Our team can assist you with improving Customer service. We also offer customized training. Our training library contains hundreds of modules, including telephone, complaint handling, and call quality.

Tailored customer service training

Training in Parramatta and other areas of Australia.

We have a variety of training sessions for Customer Service. Contact us for more information about this training session or a complimentary outline.

Excellence In Customer Service Training Outline

How to use questions effectively to draw information and convey ideas

Questions can be an effective communication tool. We demonstrate in this part of the session how to be more specific with questions and how to use them for motivating customers to act.

Customer Service Quick Techniques to improve anyone on the spot

You may have met someone who has provided you great customer service, and the simplicity to their methods demonstrated that it wasn’t that hard. In this next part of the training we provide information on simple steps and skills that will make your customers say “wow”.

Educating your customers on expectations

How do you uncover expectations? How to you create expectations? We provide training here on how to implant correct expectations and to create new ones.

Resetting unrealistic expectations professionally

Unrealistic expectations can never be met. Some people may expect too much, or not be fully educated on your business system or policy. We can help with a quick technique to help clients realise their expectation may be too high or unrealistic.

How to build rapport by mirroring

We provide Psychological information on how people mirror naturally. We then discuss how we can use the mirroring technique to become more connected with the customer/client.

Body Language signals: How to read your customer more effectively

As we develop the above point in the session, we also then move onto body language and how to utilise more effectively within communication.

The WOW effect (How to wow your customers every time)

A quick checklist and tip list for providing a super friendly customer service every time.

Closing techniques to help with the client ending process

End your meeting, customer interaction or call effectively with closing techniques the professional use.

Customer Service Requirements that your organisation requires of your team

We go through any requirements you may have for your team if this is conducted a as a team session. If this is a workshop session we discuss the requirements of most organisations.

Customer Service Excellence Skills to help excel above others in your industry

We provide skills in this session the the professionals use. Become the best in your industry.

Communication Skills for easy information conversation and assistance

Creating conversation and bridging the gap between you and the customer at times may be difficult. We provide some great tools to be able to effectively communicate with your customers.

Presentation Skills (Both personal and professional presentation delivery)

Presentation skills are an asset to any customer service professional. We show participants how to present in a professional manner and highlight any aspect of their call or service to the customer.