Turning Conflict into Connection with Confidence, Clarity and Calm

Turning challenging conversations that trigger defensiveness and fear, into opportunities to build positive relationships , is both an art and a science.

It is within your reach when you have the right strategies and mindset, and you know what to say.

Whether addressing a conflict, giving feedback, speaking up about a concern or navigating a challenging customer interaction, you’ll leave equipped with the structure and essential skills to manage any conversation with confidence, clarity and calm.

This highly interactive learning experience provides the strategies to create deeper trust, empathy and meaningful connection with others.

You’ll no longer find yourself avoiding or fearing potentially difficult conversations!

In this highly interactive learning experience, you’ll learn how to:

• Identify and manage emotional triggers that can derail conversations
• Navigate tough conversations with confidence, empathy, and a clear structure for success
• Use a proven communication framework to establish common ground, build trust and maintain respect
• Turn defensiveness and conflict into connection with clarity and composure
• Recover quickly and restore connection after challenging interactions.

After participating you’ll have:

• A practical toolkit of proven strategies to handle any tough conversation with confidence, clarity, and empathy.
• Enhanced skills to manage emotional triggers, build trust, and maintain composure in any situation.
• A personalised action plan to support future challenges, foster deeper connections and produce positive outcomes.

Program Topics:

• Understanding Challenging Conversations: Explore what makes conversations difficult and identify key triggers that escalate conflict
• The Science of Emotional Regulation: Learn how the brain reacts during tough conversations and master techniques to manage emotions effectively.
• Building Connection Through Communication: Develop conversational skills for success through empathic listening, building trust, establishing common ground and maintaining respect.
• Strategies for Navigating Challenging Conversations: Proven frameworks to de-escalate tension, address defensiveness, and keep conversations solution-focused.
• Resilience and Recovery: Equip yourself with tools to bounce back from challenging conversations and maintain strong, positive relationships.

Join us to master the art of tough conversations!

Facilitator: Maree Wrack - Renowned Culture Conversation Expert

Maree brings over 30 years of experience in consulting, training, facilitation, coaching and mentoring having worked with hundreds of private and public sector organisations at local, national and multinational levels. 
With a deep understanding of neuroscience-based solutions, Maree empowers leaders and teams to build performance through respectful conversations and behaviours.
The Art and Science of Navigating Tough Conversations program equips participants with the tools to turn challenging conversations that trigger defensiveness and fear, into opportunities to build positive relationships with confidence, clarity and calm. 

Places are limited so book now!

FAQ

What is the price?
$375 + GST per person
Group booking (5 people or more) $235 + GST per person
(email maree@upshiftsolutions.com.au for more details)

What does the price include?
Tea and Coffee on arrival at 8.45am
A wholesome morning tea with healthy options
All program materials and resources ( includes a comprehensive workbook)
A 1:1 support call after the program.

Are there invoicing options?
Certainly! Please email maree@upshiftsolutions.com.au and we can arrange that for you.

Can this program be made available in-house for our team?
Absolutely! Please email maree@upshiftsoutions.com.au or call 0418 941 847 so we can arrange that with you.

Is this program available in other locations?
Yes it is! This program is available in locations throughout Australia and New Zealand.
Please email maree@upshiftsolutions.com.au or call +61 418 941 847 for further details.

What previous participants are saying about Maree's programs:

“We were able to build transparency and trust through honest open and clear conversations. We built a really cohesive team.” - Team Manager -Not For Profit

"What’s come out of this is everyone is truly excited about the work they’ve done and to reflect on someone else’s work in a critical and constructive way- people have maintained a core excitement and we think this is critical to our work, and how we can support each other to have a happy, healthy culture – behaviours that might impact colleagues and how we all act and nurture each other as well." - Manager Business Unit - Government Agency

"We’re excited as a team that we get to work with each other and the final thing that came out is how we can maintain trust." - Leader Government Agency

"Creating a climate of psychological safety in which people are safe expressing ideas, concerns and mentioning mistakes without fear of embarrassment or retribution." - HR Manager - Technology Solutions