Communication Training Outline

Module 1: Communication Fundamentals

Understanding Effective Communication

• Clear messaging that gets results
• Adapting your style to different audiences
• Verbal, non-verbal, and written communication basics
• Common communication mistakes that derail relationships

Building Professional Presence

• Confident speaking and body language
• Active listening that shows engagement
• Managing nerves and building speaking confidence
• Creating rapport quickly with new people

Module 2: Workplace Communication

Daily Interactions

• Professional conversations and small talk
• Giving and receiving feedback constructively
• Asking questions that get useful answers
• Handling difficult conversations without drama

Meeting Communication

• Contributing meaningfully without dominating
• Presenting ideas clearly and persuasively
• Virtual meeting skills and engagement
• Following up effectively on discussions

Module 3: Written Communication

Professional Writing

• Emails that get read and acted upon
• Reports and documents that inform and persuade
• Professional tone without being stiff
• Editing for clarity and impact

Digital Communication

• Messaging platforms and chat etiquette
• Social media professionalism
• Documentation that others can use
• Managing information overload

Module 4: Advanced Communication Skills

Persuasion and Influence

• Making compelling arguments
• Understanding what motivates different people
• Handling objections and resistance
• Building consensus in group settings

Conflict Resolution

• De-escalating tense situations
• Finding common ground during disagreements
• Communicating when emotions are high
• Repairing relationships after conflicts

Module 5: Leadership Communication

Team Communication

• Motivating and inspiring others
• Delivering difficult news professionally
• Building trust through transparent communication
• Creating psychological safety for open dialogue

Stakeholder Management

• Communicating up, down, and across the organization
• Customer and client communication
• Public speaking and presentation skills
• Crisis communication basics

Hands-On Components:

• Role-playing communication scenarios
• Video practice and feedback sessions
• Real workplace communication challenges
• Peer coaching and skill development

Assessment & Progress:

• Communication effectiveness surveys
• Presentation and conversation evaluations
• Written communication quality assessments
• 360-degree feedback from colleagues

What You'll Walk Away With:

• Confidence in any communication situation
• Clear, professional speaking and writing skills
• Ability to adapt your style to any audience
• Tools for handling difficult conversations
• Enhanced professional relationships and influence

Specialized Applications:

• Customer service communication
• Technical communication for non-experts
• Cross-cultural communication
• Remote and virtual team communication

Common Challenges Addressed:

• Overcoming communication anxiety
• Dealing with aggressive or difficult people
• Getting your point across without being pushy
• Managing communication in stressful situations
• Building credibility through effective communication

Note: Designed for professionals at all levels. Focus on practical skills that improve both workplace effectiveness and career advancement through better communication.