Winning and retaining loyal Clients through Customer Service Excellence

Want to know the easiest way to gain more loyal customers and keep them?

Yes, it is by providing an excellent customer service experience every time contact is made with your clients!

While many companies promise to deliver an incredible customer experience, some are better at delivering than others.

If you are keen for your staff to improve their level of customer service then sign up for this powerful workshop, with proven results today!

Customer Service Essentials!

This powerful and practical one-day workshop is designed for anyone in business who needs to improve their customer service skills and build their reputation as a company of customer service excellence.

This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

It will provide you and your staff with real skills to make this important aspect of your business effective and at the same time, ensure you retain repeat businesses from customers who love you!

This one day workshop will show you how to:

• Demonstrate an excellence to customer service approach
• Understand how your own behaviour affects the behaviour of others
• Demonstrate confidence and skill as a problem solver
• Apply techniques to deal with difficult customers
• Make a choice to provide excellent customer service and reap the rewards

Steve Semmens - The Persuader, is a customer service specialist who walks the talk by only providing excellent customer service demonstrated by the success and sustainability of the companies he has managed. The Persuader's wealth of knowledge will help to make an immediate impact in the way you create your customer service experience.

REGISTRATION – RSVP by Thursday 2nd July 2020

Please read the following Terms and Conditions carefully:

Payment for the course must be received before a participant commences study and is non-refundable once course commences. A 10% administration fee will be deducted for any cancellation up to 14 days prior to the commencement of the training course.A 50% administration fee will apply for any cancellation received 7 to 13 days prior to the commencement of the training course.

NO REFUND will be issued for any cancellation within 7 days prior to the commencement of the training course.Cancellation of the course by The Persuader will result in full refund of course fees.

All cancellations must be advised in writing.

The Persuader is committed to the delivery of excellence in training to meet the needs of individuals, and the community as a whole through the integration of access and equity guidelines. We will ensure that all people regardless of gender, academic standard, race or special need will have the right to equality of opportunity without discrimination.

Certificates / Statements of Attainment will only be given to the participants when full payment of the allotted fees has been paid.

Classes will only commence if class sizes are to capacity and The Persuader reserves the right to postpone or cancel classes.

I understand and accept the Terms and Conditions of my Enrollment Contract.