Conflict Resolution – Getting along in the workplace Workshop

• What conflict is and how it can escalate.
  
• The types of conflict and the stages of conflict.
  
• The five most common conflict resolution styles and when to use them.
  
• How to increase positive information flow through non-verbal and verbal communication skills.
  
• Effective techniques for intervention strategies.
  Ways to manage conflicts to enhance productivity and performance.

What Topics are Covered?

• Defining conflict and types of conflict
  
• Spontaneous and reflective action
  
• The Johari window
  
• Stages of conflict
  
• Conflict resolution style questionnaire
  
• The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
  
• The conflict/opportunity test
  
• Conflict and its resolution
• Helping others through conflict

What’s Included?

• Instruction by an expert facilitator
  
• Small, interactive classes

• Morning tea and Lunch
• Specialized manual and course materials
  
• Personalized certificate of completion

REGISTRATION – RSVP by Thursday 3rd November 2022

Please read the following Terms and Conditions carefully:
Payment for the course must be received before a participant commences study and is non-refundable once course commences. A 10% administration fee will be deducted for any cancellation up to 14 days prior to the commencement of the training course.A 50% administration fee will apply for any cancellation received 7 to 13 days prior to the commencement of the training course.
NO REFUND will be issued for any cancellation within 7 days prior to the commencement of the training course. Cancellation of the course by The Persuader will result in full refund of course fees.
All cancellations must be advised in writing.
The Persuader is committed to the delivery of excellence in training to meet the needs of individuals, and the community as a whole through the integration of access and equity guidelines. We will ensure that all people regardless of gender, academic standard, race or special need will have the right to equality of opportunity without discrimination.
Certificates / Statements of Attainment will only be given to the participants when full payment of the allotted fees has been paid.
Classes will only commence if class sizes are to capacity and The Persuader reserves the right to postpone or cancel classes.
I understand and accept the Terms and Conditions of my Enrollment Contract.