How To Handle Difficult Customers Training

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Dealing with difficult customers is often the most challenging and delicate of all the situations that could arise in the course of daily business activities. This is because not all difficult customers are the same. It is important to identify the problems that customers are having and then determine the most efficient and fastest way to fix them. Sometimes it is easy to feel like we cannot help someone who is difficult. This session, "How to Handle Difficult Clients", is specifically designed to teach you skills and techniques to deal with emotional clients.

Effectively and efficiently dealing with difficult customers will save you time and energy. It will also make your organisation look classy and have a positive effect on your public image. This course will teach you how to interact with each individual according to his personality type. In order to better meet customers' needs and expectations, you will learn how to deal with them.

This course will teach you the skills you need to professionally deal with difficult people. This course will teach you how to deal with angry customers and how to disarm anger.

Additionally, you will learn how to communicate with others and correctly use body language. This course will help you to better deal with difficult situations, improve customer retention, increase staff morale and solve problems within your organisation.

Tailor Made Training

Each team is unique and each situation or type of event may be different. Our team can create a training program that suits your industry and team. Our team can also provide personality profiling tools that will allow applicants to learn more about their customers and individual personalities in order to better cater to their needs.

Call us to reserve your training in Melbourne or Parramatta.

How To Handle Difficult Customers Training Outline

How to disarm angry clients

Trying to placate an irate client can be a difficult and tricky task. Our highly experienced trainers specialize in conflict resolution and will assist participants on the field of anger management. This will enable participants to identify crucial trigger points and take control of their emotions as well as handle stress from within, as well as from external sources, before a situation escalates out of control.

Changing emotion within upset clients

It takes skill and finesse to be able to change and control emotion. Once you master this skill you will be able to help an upset client become happier and more satisfied with your services. Our trainer will be able to help you get into the proper mindset to control your emotions and will illustrate how to create a positive experience for clients.

Communicating effectively

Being able to properly and effectively communicate with clients is important. This will prevent misunderstandings that could potentially lead to unwanted confrontations. Being able to communicate effectively will also allow you to help your client find a solution before a situation gets out of hand. In this course you will be able to learn more about the different barriers of communication and the ways in which you can overcome them.

4 personality types- Interaction style

Our trainers will provide fun activities for participants to work out the 4 personality types in the workplace. In this manner, participants will be able to identify their own personality type and how deal with personality types other than their own and improve communication and harmony in the workplace.

Body Language: Its uses and how to read

Reading body language and using body language to convey emotion can be crucial in dealing with upset customers as well as with co-workers within the organization. Since this communication form is a major contributor to our overall communication, a proper understanding and application of body language will also minimize the chances of sending the wrong emotions and angering potential clients and fellow co-workers within the organization. This part of the course will enable you to be able to project your emotions through your own body language as well as to read the signals that others may be sending you.

Problem solving and solution finding

Here participants will be equipped with the necessary skills to solve problems effectively and efficiently. Major improvements to an organization as a result of this training will include more advanced problem solving skills and the ability to keep a cool head under pressure. This will help propel an organization forward even in times of turmoil and instability.