Telephone Skills Training

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Telephone skills have high demand in the industry, especially for business process outsourcing. It is essential to have the correct telephone skills for any company offering over-the-phone services, telephone communication, and telemarketing services. Do you have any employees that offer these services? If so, you might find our Telephone Skills Training module helpful.

Do you have difficulty speaking with clients by phone because of a lack confidence? Some people find it difficult to speak to people they don’t know or aren’t in front of. With our training, this problem can be solved. Participants will learn how to gain confidence while communicating with others via the phone.

This training session has been a hit with many business owners and organizations. This is because it transforms phone operators into well-rounded agents . Your team will see a significant improvement with the help of this training module. You must use the telephone to teach your staff proper telephone manners, vocal tone, and how to build rapport with your clients.

This module will provide valuable tips and a complete guide on how to use one's vocal tone correctly. Participants will be able to speak fluently and clearly on the phone with their clients. We also discuss strategies and methods for asking clients appropriate questions to make their conversations more interesting and less like marketing pitches. Participants will learn how to easily search for customer information in this training module.

This Session Can Be Tailor-made for Your Team

This training can be accessed anywhere in Australia, including Melbourne, Parramatta and Gold Coast, Brisbane, Sydney or Adelaide, Canberra, Perth or Darwin.

We also offer communication training and other customer service training. If you are looking for a call centre training session, we can help. We can tailor a training session for you to meet your preferences and needs. This training can be tailored to your specific needs. For more information on this training, and to receive a complimentary outline, call us at 1300 0810 725