Email Management Workshop: Tools, Tips and Tactics

Tired of spending hours on emails each day?

Email is essential, but it can quickly become overwhelming. This practical short course will help you regain control of your inbox so you can work more efficiently, reduce stress, and use your valuable time more wisely.

In this workshop, you’ll learn proven techniques to streamline email processing, reduce clutter, and ensure important messages never slip through the cracks. We’ll also dive into powerful, under-used features that can save you hours every week.

This course is practical, friendly, immediately applicable and designed for busy people who want simple systems that actually stick.

The workshop is delivered live online via Zoom, and the session is recorded. Slide handouts are provided afterwards.

The date

• Tuesday 17th February 2026 

Times by States: (Please be aware of the time differences for each state and time differences for each session)

• VIC, NSW, ACT & TAS 10.00am-12.00 (noon) 
• SA 9:30 am - 11:30 am
• QLD 9.00am-11.00am 
• NT 8:30 am-10:30 am
• WA 7:00am-9:00am

What we will cover (2-hour workshop):

1: Addressing the Email Problem

By understanding the key ways of working and thinking that keep us trapped in the grind of emails, you will be better equipped to identify how to fix them.

2: When and how to Process your emails

Learn the best times of day to check emails and how to process every email that has arrived since you last checked.

3: Features that will help you

Like our brains, we only tend to use a small percentage of what our email information management software system can do. You will learn to use the key little-known features that can save you valuable time and dramatically boost your productivity with email.

4: Email Etiquette

Learn the essential dos and don’ts for professional, efficient communication.

What are people saying about Kate's training?

Here is some of the feedback.

"The slides supported the delivery, Kate's attention to detail and systems knowledge enriched the session. Tips and tricks were walked through with examples in real-time, bringing the session alive. If anyone thinks they don't have time for this training, they need this training :) Despite having covered personal productivity training a number of times across my career, there were new things for me to apply. Plus, the opportunity to refresh on principles that I have become lazy with, that I need to re-activate in my daily working practice." Caro Roach, Our Watch 

I found the webinar incredibly helpful and gained many new tips for working with Outlook. The benefits of an organised Outlook has helped reduced work stress and made it easier to manage my everyday work tasks. Jen Matheson, Laurel House

"The content was super relevant and useful and it was structured in such a way that it built on each concept to give a full picture of how to be an empty inbox hero! I think all staff should do this training as part of the induction and on-boarding process, especially the segment on etiquette." Courtney Jones, CarersNSW 

"Great resources and I like the recording of the session to go back to as a refresh." Kerry Fitzroy, Karralika Programs 

"Loved it, right pace and perfect for my needs" Vivienne Williams, Kids Matters OT

Who should attend this short course?

Anyone who finds email demanding or time-consuming and is looking for practical ways to work more efficiently.

About the Facilitator

Kate Harvey is a very busy woman. A woman who has no time for unproductive work or habits. She also happens to be a digital excellence consultant who specialises in working with small to medium-sized organisations to develop technology solutions that help people to work more effectively with software and information.