Email (and Teams) Management: Tools, Tips and Tactics

Tired of spending hours on emails (and now Teams!) each day?

Email (and now Microsoft Teams) are essential communication tools, but they can quickly become overwhelming. This practical short course will help you regain control of your inbox and your Teams notifications so you can work more efficiently, reduce stress, and use your valuable time more wisely.

In this workshop, you’ll learn proven techniques to streamline email processing, reduce clutter, and ensure important messages never slip through the cracks. We’ll also dive into powerful, under-used features across both Outlook and Teams that can save you hours every week.

This course is practical, friendly, immediately applicable and designed for busy people who want simple systems that actually stick.

The workshop is delivered live online via Zoom, and the session is recorded. Slide handouts are provided afterwards.

The date

• Friday 6th March 2026

Times by States: (Please be aware of the time differences for each state and time differences for each session)

• VIC, NSW, ACT & TAS 10.00am-12.30pm
• SA 9:30 am - 12:00 (noon)
• QLD 9.00am-11.30am 
• NT 8:30 am-11:00 am
• WA 7:00am-9:30am

What we will cover (2-hour workshop):

1: Addressing the Email (and Teams) Problem

Understand the common habits, behaviours and organisational systems that keep us stuck. You’ll be better equipped to identify what needs to change — and how.

2: When and How to Process Your Emails & Teams Messages

Learn the best times of day to check messages, along with simple, repeatable steps to process every email and Teams notification that has arrived since you last checked.

3: Features That Will Help You

Just like our brains, we tend to use only a small percentage of what our email and collaboration tools can actually do. You’ll learn key, little-known features across Outlook and Teams that can save you significant time and dramatically improve productivity.

4: Email & Teams Etiquette

Learn the essential dos and don’ts for professional, efficient communication across both platforms.

What are people saying about Kate's training?

Here is some of the feedback.

"The slides supported the delivery, Kate's attention to detail and systems knowledge enriched the session. Tips and tricks were walked through with examples in real-time, bringing the session alive. If anyone thinks they don't have time for this training, they need this training :) Despite having covered personal productivity training a number of times across my career, there were new things for me to apply. Plus, the opportunity to refresh on principles that I have become lazy with, that I need to re-activate in my daily working practice." Caro Roach, Our Watch 

I found the webinar incredibly helpful and gained many new tips for working with Outlook. The benefits of an organised Outlook has helped reduced work stress and made it easier to manage my everyday work tasks. Jen Matheson, Laurel House

"The content was super relevant and useful and it was structured in such a way that it built on each concept to give a full picture of how to be an empty inbox hero! I think all staff should do this training as part of the induction and on-boarding process, especially the segment on etiquette." Courtney Jones, CarersNSW 

"Great resources and I like the recording of the session to go back to as a refresh." Kerry Fitzroy, Karralika Programs 

"Loved it, right pace and perfect for my needs" Vivienne Williams, Kids Matters OT

Who should attend this short course?

Anyone who finds email or Teams demanding, distracting or time-consuming — and is looking for practical, simple ways to work more efficiently.

About the Facilitator

Kate Harvey is a very busy woman. A woman who has no time for unproductive work or habits. She also happens to be a digital excellence consultant who specialises in working with small to medium-sized organisations to develop technology solutions that help people to work more effectively with software and information.