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Available Australia Wide, including Sydney Brisbane Melbourne Adelaide Parramatta Perth Geelong, and Canberra.

Leadership can be learned. Your business or organisation can gain an edge by becoming a leader. How do you begin? If you're already in a position of management, how can you improve your skills? This Leadership & Management session is intended to help employees recognize their roles as managers, supervisors, or leaders in the workplace. Australia-wide training is available in all major cities, including Gold Coast, Parramatta and Darwin, Adelaide, Perth. Melbourne, Sydney, Canberra, and Adelaide.

Any organisation or business is only as strong as its employees. The success of your team depends on your management and leadership skills. Many managers and leaders are not equipped or trained to manage the high-end of leadership. Your staff will be able to manage stressful situations easily and effectively if they have more knowledge and skills.

Leadership and Management Training Outline

Lesson One:

Introduction

• Leadership vs management

• The role of a leader

• Attributes of a good leader

• Leadership development

• Levels of leadership

• Scenario exercise

Lesson Two:

Inspiring and Motivating the Team

• Why should leaders be motivational?

• Successful motivation

• Communication

• Your big idea

• Expectations

• Giving feedback

• Recognition and rewards

Lesson Three:

Team Leadership

• Benefits of team work

• Types of team

• Effective teams

• Ineffective teams

• Leading a team

• Team development

• Team training

• Scenario exercise

Lesson Four:

Emotional Intelligence

• What is emotional intelligence?

• Benefits of emotional intelligence

• Empathy

• Decision making

• Integrity

• Optimism

• Patience and self-control

• Emotional intelligence in the workplace

• Community and social responsibility

• Evaluation

• Scenario exercise

Lesson Five:

Listening and Body Language

• Listening skills

• Developing listening skills

• Body language

• Scenario exercise

Lesson Six:

Time Management

• Reasons for time management

• The importance of time management

• Improving time management

• Ranking tasks

• Meeting deadlines

• Self-assessment

• Scenario exercise

Lesson Seven:

Meetings

• Choosing participants

• Writing an agenda

• Ground rules

• Presentation skills

• Encouraging discussion

• Evaluating

• Scenario exercise

Lesson Eight:

Coaching

• Coaching vs leadership

• Attributes of a good coach

• Reasons for coaching

• Giving feedback

• Giving criticism

• Dealing with mistakes

• Facilitating a learning environment

• Mentoring and monitoring progress

• Scenario exercise