Business Communication Training

Business Communication Training Outline

Module 1: Communication Fundamentals in the Workplace

Understanding Your Communication Style

• Identifying how you naturally communicate and how others perceive you
• Adapting your style for different audiences and situations
• The impact of tone, body language, and word choice
• Common communication mistakes that derail professional relationships

Building Clarity and Confidence

• Getting your point across without rambling or confusing people
• Speaking up in meetings without feeling like you're being pushy
• Asking questions that show intelligence, not ignorance
• Handling moments when you don't know the answer

Professional Communication Etiquette

• Email etiquette that gets results without annoying people
• Phone and video call best practices
• In-person meeting behavior that makes you look polished
• Cross-cultural communication awareness

Module 2: Written Communication That Works

Email That Gets Read and Acted Upon

• Subject lines that actually get opened
• Writing emails that are clear, concise, and actionable
• When to email vs. when to pick up the phone
• Managing email overload and response times

Professional Writing Skills

• Reports and proposals that make your point effectively
• Documentation that others can actually use
• Editing your own work for clarity and impact
• Writing for different audiences and purposes

Digital Communication Platforms

• Slack, Teams, and other messaging platforms
• Professional social media communication
• Creating content that represents you and your company well
• Managing your digital communication reputation

Module 3: Verbal Communication and Presentations

Everyday Conversations That Build Relationships

• Small talk that actually serves a purpose
• Giving and receiving feedback constructively
• Difficult conversations without drama
• Networking conversations that feel natural

Meeting Communication

• Contributing meaningfully in meetings
• Running meetings that people don't dread
• Virtual meeting skills and engagement
• Following up on action items effectively

Presentation Skills for Any Situation

• Structuring presentations that keep people engaged
• Handling nerves and building confidence
• Using visual aids that help rather than distract
• Q&A sessions and handling unexpected questions

Module 4: Advanced Communication Strategies

Persuasion and Influence

• Making compelling arguments without being manipulative
• Understanding what motivates different people
• Negotiating win-win solutions
• Building consensus when people disagree

Crisis and Conflict Communication

• Communicating during stressful situations
• De-escalating tense conversations
• Delivering bad news professionally
• Managing rumors and misinformation

Leadership Communication

• Communicating vision and strategy effectively
• Inspiring and motivating through communication
• Transparent communication that builds trust
• Communicating change in ways that reduce resistance

Module 5: Specialized Communication Contexts

Customer and Client Communication

• Building rapport with external stakeholders
• Handling complaints and difficult customers
• Professional service communication
• Maintaining long-term client relationships

Internal Stakeholder Management

• Communicating with senior leadership
• Cross-departmental collaboration
• Managing up, down, and across the organization
• Building alliances through effective communication

Remote and Hybrid Communication

• Maintaining connection in virtual environments
• Asynchronous communication best practices
• Building team culture through digital channels
• Overcoming remote communication challenges

Hands-On Components Throughout:

• Communication style assessments and feedback
• Real workplace scenario practice and role-playing
• Video recording and analysis of presentations
• Peer feedback and coaching exercises

Assessment & Progress Tracking:

• Communication effectiveness surveys
• Before and after presentation recordings
• Written communication samples and improvement tracking
• 360-degree feedback from colleagues

What You'll Walk Away With:

• Confidence in any professional communication situation
• Clear, compelling writing and speaking skills
• Ability to adapt your communication style to any audience
• Systems for managing communication overload
• Professional presence that opens doors

Advanced Optional Topics:

• Executive communication and C-suite presentations
• Media relations and public speaking
• International business communication
• Crisis communication planning and execution

Resource Library:

• Email templates for common business situations
• Presentation frameworks and slide templates
• Meeting agenda and follow-up templates
• Communication planning worksheets

Common Communication Challenges Addressed:

• Overcoming communication anxiety and imposter syndrome
• Dealing with aggressive or difficult communicators
• Managing information overload and competing priorities
• Building credibility when you're new to an organization
• Communicating technical information to non-technical audiences

Note: This program is designed for professionals at all levels who want to improve their workplace communication effectiveness. Emphasis on practical skills that can be immediately applied in real business situations. Includes both digital and in-person communication strategies.