Course Times: 8:30am to 4:30pm both days.

CMDA Supervisor Development Program

Leadership Training for Clubs - Industry-focused, practical, relevant.

The newly developed, Supervisor Development Program is a hands-on, 2-day course designed for supervisors and team leaders working in fast-paced clubs.

The program is designed to enhance the leadership, service, and compliance skills required to confidently manage teams, patrons, and daily operations.

Delivered through an interactive format, the program combines experiential learning, group activities, and individual reflection to maximise engagement and real-world application.

Who Should Attend?

• New and aspiring supervisors, current supervisors and duty managers, team leaders in clubs

What You’ll Learn:

• Essential Leadership Skills

• Customer Experience and Service Excellence

• Managing a Successful Shift

• Operational Responsibility

• Managing Workload Through Effective Time Management

• Safety, Compliance & Risk

• Performance & People Management

Program Outcomes

Participants will gain:

• Confidence to supervise teams and shifts effectively

• Stronger service standards and patron experiences

• Improved compliance, safety, and incident reporting practices

• Practical tools that can be applied immediately on the floor

Duration Two Days for the face to face component via the CMAA

ACCM Point: CMAA Members & CMDA Affiliates earn 25 points for successful course completion.