Course Outline - Half Day Course

Workplace investigations play a critical role in managing serious complaints, ensuring procedural fairness, and

protecting Clubs from legal and reputational risk. However, investigations must be handled carefully — poorly

managed processes can cause significant harm to individuals, teams, and the organisation as a whole.

This half-day course is designed to support Club Managers and senior leaders who may be required to initiate,

manage, or participate in workplace investigations. It provides clear guidance on when an investigation is

required, when alternative resolution options may be more appropriate, and how to approach investigations

in a fair, structured, and compliant manner.

Participants will gain practical insight into conducting investigations that are thorough, impartial, and

defensible, while also managing the broader workplace impacts before, during, and after the process.

Course content includes:

+ When a workplace investigation is required — and when alternative resolution may be more appropriate

+ Identifying investigation triggers, risks, and potential legal and reputational impacts

+ Defining the purpose, scope, and objectives of a workplace investigation

+ Conducting fair and structured interviews with complainants, respondents, and witnesses

+ Gathering, assessing, and analysing evidence using the balance of probabilities

+ Understanding procedural fairness, confidentiality obligations, and support person rights

+ Communicating investigation outcomes and managing post-investigation next steps

Participants will leave with:

+ A clear decision-making framework to determine when to investigate and when alternative pathways

may be appropriate

+ Greater confidence in structuring and managing investigation processes from start to finish

+ Practical interview techniques that support fairness and reduce risk

+ Stronger understanding of legal principles underpinning procedural fairness

+ Tools to manage workplace dynamics during and after investigations

+ Confidence to communicate findings and next steps with clarity and professionalism

This course is suited to General Managers, senior leaders, HR practitioners, and governance professionals

within Clubs who hold responsibility for workplace conduct and compliance. It is particularly valuable for

those seeking to strengthen investigative capability, reduce organisational risk, and ensure serious matters

are managed with integrity and fairness.

CMAA Members & CMDA Affiliates earn 6 points for successful course completion.