The Essential IR Toolkit for Managers

Handling Difficult Conversations at Work

Course Outline

No one enjoys having difficult conversations and they're one of the most unpleasant aspects of being a Manager.

Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment.

In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.

Don't miss out!

Course Delivery

This comprehensive course is facilitated via an interactive webinar.

When: Wednesday, 5th March 2025 @ 11 am AEDT

Cost: $25 Administration Fee

Duration 60 minutes

CMAA Members & CMDA Affiliates earn 5 points for successful course completion.