Course Outline

No one enjoys having difficult conversations and they're one of the most unpleasant aspects of being a Manager.

Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment.

In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.

Don't miss out!

CMAA Members & CMDA Affiliates earn 12 points for successful course completion.